Customer Help

Pedidos no personalizados: Enviados en un plazo de 1 a 3 días laborables tras el pedido.

Pedidos personalizados: El tiempo de procesamiento es de 5 días laborables.

Se le notificará por correo electrónico el envío de su pedido.

Nota:If you haven’t received the email, please check your spam folder first.

Si su pedido no se ha enviado en un plazo de 7 días laborables, póngase en contacto con el servicio de atención al cliente.

Delivery time depends on the shipping method you choose:

Standard Shipping (Regular Shipping): Normally takes 10-20 business days. 

Expedited Shipping (DHL/FedEx): Normally takes 5-15 business days. (Extra fees apply)

Shipping time refers to the period from when the tracking website updates with your package information.

Note: DHL is not available in certain countries. We will provide other suitable shipping methods if needed.

If you want to receive your jersey as soon as possible, please choose express shipping. Extra fees will apply.

If your shipping address is incomplete or incorrect, it may cause delays, delivery failures, or returns.

If your package is returned, you will need to pay an additional €10 shipping fee to resend it.

At Zapafootball, we prioritize your satisfaction above all else. If you find yourself less than satisfied with your order,

we’re here to assist you with our return and exchange process.

Considering the transportation time of the return takes more than 1 month also the expensive shipping fee, what’s more

We want to establish a long-term cooperative relationship with you, so here is our win-win solution. The RESEND POLICY.

HOW DOES OUR RESEND POLICY WORK?

If you encounter any of the following conditions, after confirming, we’ll promptly resend a new package to you:

1.SIZE PROBLEM

If the items you received don’t fit as expected, simply provide us with pictures of you wearing the jersey for confirmation. Once confirmed, you can pay $10 postage for resending, and we’ll arrange a new shipment for you.

2. DELAY IN SHIPMENT

1) If the declared shipment time is under or equal to 30 days, and it has been over 30 days since you could track the package online, please contact us. We’ll promtly resend the package to you free of charge.

2) If the declared shipment time exceeds 30 days, and it has been over 60 days since you could track the package online, please contact us, and then we’ll resend the package to you at no additional cost.

3. CUSTOMS HOLD OR LOST

In the unfortunate event of a package being lost or seized by customs, please provide us with proof, and we will resend the package to you for free after confirming, and make sure you get it.

Nota:

*Because personalized products are made just for you, they are not returnable.

When selecting your jersey size, please consider the following:

a. If there is any discrepancy between height and weight recommendations, prioritize your weight data.

b. Please be aware that there may be a variance of approximately 1-3cm in the sizing due to manual measurement.

c. The Player version jerseys are typically one size smaller compared to the Replica versions.

For further assistance, please contact our customer service team.

Men’s Jerseys

Men’s Jerseys(EU Size)

Authentic Jerseys/Player Jerseys

Women Jerseys

Kid Jerseys

Kid’s Tracksuits

Men’s Jacket&Tracksuits

Thank you for choosing Zapafootball.

This guide is straightforward and should help customers make the right choice when purchasing jerseys from Zapafootball.

A friendly representive is waiting to answer your questions. 

We’re here everyday from 8:00-17:00 (GMT+8)

Sure, Just send a message to [email protected] and we’ll have an answer for you within 12 hours.

We welcome orders by email. You can send your order list to [email protected]

ou can change or cancel your order at any time before it enters the shipping process.

Please contact a customer service online chat or send email to [email protected] as soon as possible if you would like to change or cancel your order.

If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.

We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

Please contact us if your order does not arrive as expected.

The item might lost on the shipping way.

we will reship new package for free.

Aceptamos pedidos de equipos y empresas y nos complace poder ofrecer descuentos por volumen.

Somos conscientes de que sus uniformes dicen mucho de su equipo, por lo que su imagen en el campo es nuestra principal preocupación.

Junto con nuestro equipo profesional de artistas, su representante trabajará con usted para crear la personalidad y el aspecto exactos para su equipo.

Tanto si eliges entre nuestra colección de logotipos de la casa como si creas tu propia obra maestra, trabajaremos contigo para garantizar que tu equipo tenga el mejor aspecto posible.

We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.

Please contact us by email at [email protected]

We do not function as a wholesale distributor for any of the items we sell. 

Delivery to most physical addresses occurs within 5 to 25 business days.

The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.

Your entire order shipping will follow how many shirts in your order,

Usually every shipping less than 15 shirts or 3kg,over 15 shirts or 3kg we will add one more shipping.

We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for all customs fees, including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery.

Please contact us before returning an item for an estimate of your return shipping charges.

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reship a new jersey for free.

1. Many details on the shirts and shorts are Hot-Transfer printed. We suggest you should wash them by hand because machine washing will damage the printing. If you use a machine to wash, please turn the jerseys inside out.

2. Please do not scrub the printed or stamped area too hard, and avoid exposing the jerseys to the sun for too long. When you are not wearing the jersey, please hang it up.

*Don’t put jerseys in the dryer. Turn them inside out and hang them dry.

3.If the printing starts to peel off, please lay the jersey flat, cover the letters & numbers with clean, non-stick plastic paper or a stencil, and iron it at 150°C for 7-8 seconds. If this does not work, please iron it again.

Attention: Please do not iron the printing directly.